Know what you're getting. And why.
You don't need to know exactly what software you want before talking to us. Tell us what's happening in your business, what you'd like to improve and what's getting in the way. We'll help you understand your options before committing to a solution.
Advice, an assessment, implementation or ongoing support: you can choose the help you need. Consulting can be a service on its own.
Tell us about your projectHow working together actually works
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Start with a conversation
First, we understand the situation.
Tell us what you're trying to achieve, what's not working and what you've already tried. We might ask about your current website, the tools you use or how a particular task gets done.
This first conversation is free. It helps us understand the situation and decide on a sensible next step.
- What we need from you
- The problem, your goals and any relevant background.
- What you receive
- A short summary of our understanding and possible next steps, including whether a paid assessment would help.
Where free discussion ends
A free conversation
We can identify broad concerns: an outdated website, inconsistent information, repetitive processes, possible accessibility problems or disconnected tools.
It isn't a comprehensive investigation or a set of detailed technical recommendations.
A paid assessment
We investigate specific inconsistencies, accessibility issues and remedies, workflow bottlenecks or system limitations.
We can compare alternatives and set out priorities, expected benefits and trade-offs within the agreed scope.
No chargeable assessment begins until its scope and price have been agreed.
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Explore the options
Find what makes sense for your business.
Once we understand the problem, we look at practical ways to address it. Sometimes that means changing how something is done. Sometimes an existing tool is enough. And sometimes building a custom solution makes sense.
We explain the options, their limitations and the reasons behind our recommendation.
- What we need from you
- Your priorities, budget considerations, operational constraints and relevant information within the agreed assessment.
- What you receive
- Recommendations and supporting explanations appropriate to the agreed consulting scope.
Advice can be the whole engagement
Detailed assessments and written recommendations beyond the first conversation are paid work, with scope and cost agreed beforehand.
You can work with Jollir for advice without hiring us to build the solution. You can act on the recommendations yourself or work with another provider.
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Agree on the work
Clear expectations before we begin.
If you'd like us to implement a solution, we'll agree on what needs to be delivered before development starts. That includes the scope, expected timeline, cost, responsibilities and opportunities to review progress.
You'll know what's included, what isn't and how additional requests will be handled.
- What we need from you
- Feedback on the proposal, confirmation of priorities and agreement on the scope.
- What you receive
- A written proposal or project agreement describing the planned work and commercial terms.
Pricing that matches the work
We combine fixed and variable pricing depending on the work. Domain registration, agreed account or user setup and clearly defined configuration tasks are usually easier to price upfront. Other work needs an estimate based on complexity, time and requirements.
Larger or longer projects may use deposits and milestone payments. Payment arrangements depend on the scope, duration, complexity and financial exposure. Relevant third-party charges are identified separately.
You approve the costs before chargeable work begins.
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Build, review and refine
See the work take shape.
We work through the agreed plan and show progress at suitable checkpoints. You can review what's been done, explain anything we've misunderstood and help make sure the result meets your needs.
Addressing misunderstandings early is better than discovering them at the end.
- What we need from you
- Timely feedback, decisions, content and necessary access to relevant systems.
- What you receive
- Progress updates, review opportunities and deliverables aligned with the agreed scope.
How we handle changes
- Our mistake
- If our error means delivered work doesn't meet the agreed requirements, we correct it without an additional charge.
- Clarification
- A clearer explanation of an existing requirement is generally handled within scope when it doesn't materially increase the work.
- Minor addition
- A small new requirement may involve a supplementary fee, depending on the effort needed.
- Major change
- A change to agreed design, functionality, integrations or other substantial work may require a revised plan, timeline and price.
We explain any additional chargeable work and get your approval before implementing it.
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Handover and support
A solution you can actually use.
Finishing development is only part of delivering a useful solution. We also plan how you'll use it, who will manage it and what happens after handover.
The aim is for you to understand and control the systems your business depends on.
- What we need from you
- Confirmation of who will manage the solution, attendance at agreed training and completion of final acceptance checks.
- What you receive
- The agreed deliverables, required access, relevant documentation, training defined in scope and clear ongoing responsibilities.
Ownership and control
- You retain ownership and control of your business data, accounts and credentials.
- Domains and other business assets acquired through Jollir are transferred or assigned under the agreed payment and handover conditions.
- We don't reuse or disclose your confidential internal processes or client information to other clients.
- Jollir retains rights to its pre-existing tools and reusable general-purpose components.
- Ownership and licensing of custom code, including any negotiated exclusivity, are agreed in writing.
We aim to avoid unnecessary dependence on Jollir while keeping ownership and licensing arrangements clear.
30 days of defect support
Our default project approach includes 30 calendar days of complimentary post-delivery defect support, starting from the agreed handover or acceptance date. This covers defects where the delivered solution fails to meet the agreed specifications.
It doesn't automatically cover new features, changes to accepted requirements, unrelated infrastructure issues, third-party service or subscription costs, or unlimited maintenance and support.
The applicable support terms are confirmed in the project agreement. Ongoing maintenance can be arranged separately. Training for users and maintainers is planned and priced within the original project scope.
Illustrative scenario
What if customer enquiries keep getting lost?
A business receives enquiries through its website, WhatsApp and phone calls. Staff sometimes miss messages, and it's difficult to keep track of who needs a response.
Understand the cause
We examine how enquiries arrive, who handles them and where follow-ups break down. The problem might be unclear responsibilities rather than a lack of software.
Consider the options
Recommend what fits
If a simple shared tracker solves the problem, there's little reason to build an expensive custom customer-management system. If the business has more complex needs, a tailored solution may be worth considering.
The recommendation depends on the findings, constraints and budget.
Clear expectations. Fewer surprises.
- Direct communication
- Jollir is founder-led. You work directly with the person responsible for your solution.
- No unnecessary software
- We consider simpler processes and suitable existing tools before recommending a new build.
- Agreed costs and responsibilities
- Paid work, deliverables and changes are discussed and approved before proceeding.
- Accountability
- We correct work that misses agreed requirements because of our mistakes.
- Confidentiality and client control
- Your data, credentials and confidential business processes stay protected and under your control.
- Responsible recommendations
- We explain limitations and don't promise work beyond our capabilities or capacity.
These are our normal working practices. The terms for your engagement are set out in the project agreement.
Have a challenge in mind?
Tell us what you're working on or what's getting in the way. We can start by understanding the problem together.
Tell us about your project